Draft for legal review, 11 September 2026.
The questions the hotline gets most. If yours is not here, call 19131.
Age and ID
How old do I have to be?
21. You must be 21 or over to browse this site, to hold an account, to place an order and to take delivery.
Why do you ask my age before I can even look?
Because we sell alcohol and the law requires it. We remember your answer on that device for 30 days so you are not asked again on every page.
Do I really need ID at the door?
Yes. Photo ID — passport or national ID — is checked at your door on delivery. Orders cannot be handed over without it. Whoever opens the door has to be able to show it, so if the order is a gift, tell the recipient.
What if nobody at the address has ID?
The driver takes the order back and it is cancelled. You pay nothing, because you pay at the door.
Why do you ask my nationality?
During Ramadan and on the Day of Arafah, Egyptian law restricts the sale of alcohol to Egyptian citizens. We ask so we can tell you before you order, not at your door.
Delivery
Where do you deliver?
Cairo, Alexandria, North Coast, El Gouna, Hurghada, Makadi, Safaga and Soma Bay. Fees, minimums and arrival times for each are on the Delivery & Areas page.
What does delivery cost?
It depends on the area: 45 EGP in Cairo and Alexandria, 120 EGP on the North Coast, 150 EGP in El Gouna and Hurghada, and 180 EGP in Makadi, Safaga and Soma Bay. The live figure is always shown in your basket.
Is there a minimum order?
Yes, and it varies by area — 300 EGP in Cairo and Alexandria, up to 1,000 EGP in the resort areas. If your basket is short, checkout tells you by exactly how much.
How fast is it?
Same day in 2 to 4 hours in Cairo and Alexandria, next day on the North Coast, in El Gouna and in Hurghada, and one to two days in Makadi, Safaga and Soma Bay.
Is there a cut-off?
6pm. Order before then and we can still reach you in the earliest slot open today. After that, the next day is the earliest we can promise.
Can I book a slot in advance?
Up to 14 days ahead. Pick the date and the slot at checkout. A slot closes once it has started, and each one has a limited number of drops, so a popular evening can sell out.
Why are your prices different in different areas?
Because the cost of getting a bottle to Soma Bay is not the cost of getting it to Maadi. You always pay the price for the area you are delivering to, and it is shown in your basket before you pay.
I can see prices but I cannot check out.
We do not deliver to your location yet. You can browse and see indicative prices, but you will not be able to check out. Tell us where you are on the Contact Us page — we add areas when enough people ask.
Can I change my address after ordering?
Call 19131 before the driver leaves. The new address has to be in the same service area, because the price and the fee depend on it.
Where is my order?
You get an email and an SMS when it leaves with the driver. You can follow it on the Track your order page with your order number and phone.
Paying
How do I pay?
At the door, when the order arrives. Cash, card on a machine the driver brings, or an Instapay transfer the driver confirms before handing over.
Can I pay online?
No. Nothing is charged on this website, and we will never ask for your card details online or over the phone. If someone asks you for them in our name, it is not us — call 19131.
What if I do not have the exact cash?
Drivers carry change, but it helps enormously if you have the exact amount ready. Card and Instapay avoid the problem entirely.
Rewards points
How do points work?
You earn 1 point for every EGP you spend. 100 points are worth 1 EGP off a future order.
Do my points expire?
No.
Is there a minimum before I can spend them?
No, and there is no cap either — points can cover up to the full value of a basket.
What happens to points if I cancel?
Points you earned on the order are taken back, and points you spent on it come back to your balance.
Do points work in the app too?
Yes. It is one account and one balance across the website and the app.
Returns and problems
Can I return a bottle?
Not once it has been handed over — a licensed retailer cannot resell alcohol that has left its custody. That is why the driver waits while you check the order.
Something arrived broken or wrong.
Hand it back at the door and it comes off the bill on the spot. If the driver has already gone, call 19131 the same day. The full process is on the Refund and Returns Policy page.
Can I refuse the whole order?
Yes, at the door, and you pay nothing.
Can I cancel before it arrives?
Any time before it leaves with the driver, at no cost. Call 19131.
Account
Do I need an account?
It makes things faster — your address book, your saved map pin, your order history, reordering and your points all live there.
Can I save more than one address?
Yes. Each address carries its own map pin so the driver finds the right door, and each one resolves to its own service area.
How do I get a product back in stock?
Use the notify-me button on the product page and we will email you the moment it lands.
What do you do with my data?
Only what we need to, and we explain all of it in the Privacy Policy, written to the Egyptian Personal Data Protection Law 151/2020.