Draft for legal review, 11 September 2026.
One number gets you a person: 19131. Call it about an order on its way, a bottle that arrived damaged, a slot you need to move, or a recommendation for Thursday night. We would rather you called than gave up.
Hotline 19131
What to have ready
If you are calling about an order, have your order number and the mobile number you ordered with. That is all we need to find you. If something arrived damaged or wrong, a photograph helps — we can take it by email or by WhatsApp on the hotline number.
When to call, and when not to
- Your order is on its way and you need to change the address. Call — do not wait for the driver.
- Something arrived damaged, missing or wrong. Tell the driver at the door if you can. If they have gone, call the same day. See the Refund and Returns Policy.
- You want to cancel. Call any time before the order leaves with the driver; it costs nothing.
- You just want to know where it is. Try the Track your order page first — it is faster than we are.
- We do not deliver to you yet. Tell us where you are. We add areas when enough people ask for them.
Questions we answer in writing
Anything about your personal data — a copy of what we hold, a correction, a deletion, or withdrawing consent to marketing — is best put in writing so we have a record of it. Our Privacy Policy sets out your rights under Egyptian Personal Data Protection Law 151/2020 and how we respond.
Before you get in touch
Our FAQs cover age and ID checks, delivery fees and minimums by area, slots, paying at the door and rewards points. The Delivery & Areas page has the live fee and minimum for every area we cover.