Draft for legal review, 11 September 2026.
These terms cover everything you buy from Cheers, whether you order on this website or in our app. Cheers is the retail brand of Tasweek for Trade and Distribution. By placing an order you accept what is written here, so please read it before you check out. If something is unclear, call the hotline on 19131 and ask us.
You must be 21 or over
We sell alcohol. You must be 21 or over to browse this site, to hold an account, to place an order and to take delivery. We ask you to confirm your age before you shop, and we remember your answer on this device for 30 days.
Photo ID (passport or national ID) is checked at your door on delivery. Orders cannot be handed over without it. The person who takes the delivery must be 21 or over and must show ID, even if the order was placed by someone else. If nobody at the address can show ID, the driver takes the order back and the order is cancelled. You pay nothing, because you pay at the door.
We will not sell to anyone who appears to be under the influence, and we will not hand an order to a child. Please drink responsibly. Alcohol is not sold to anyone under the legal age.
Dates when we cannot sell
Egyptian law restricts the sale of alcohol on certain dates. During Ramadan and on the Day of Arafah and Eid al-Adha, ordering is closed. Where a restriction applies only to nationality rather than closing sales altogether, we can deliver only to Egyptian citizens on that date, which is why we ask for your nationality at checkout. We ask so we can tell you before you order, not at your door.
The calendar is kept in our system and applied automatically to the delivery date you choose. If a date is restricted, you will be told at checkout and asked to choose another one.
Where we deliver
We deliver to eight service areas: Cairo, Alexandria, North Coast, El Gouna, Hurghada, Makadi, Safaga and Soma Bay. Each area has its own delivery fee, minimum order and arrival time. They are listed in full on our Delivery & Areas page, and they are shown again in your basket before you pay.
The area is decided by your delivery address, not by the area you were browsing in. If the address does not fall inside a service area, we cannot complete the order. You can still browse and see indicative prices.
Prices
All prices are in Egyptian pounds and include any tax that applies. Prices differ between service areas, because the cost of getting a bottle to Soma Bay is not the cost of getting it to Maadi. The price you pay is the price for the area you are delivering to, shown in your basket at checkout.
We try hard to keep prices and stock accurate, but occasionally a product is priced or listed wrongly. Where that happens we will contact you before we deliver and you can confirm the corrected order or cancel it at no cost.
Placing an order
Adding items to your basket is not an order. Your order is placed when you complete checkout, and it is accepted by us when we confirm it. We may decline an order — for example where we cannot verify your age, where the address is outside our service areas, where the date is restricted, or where stock has run out.
Each service area has a minimum order value. If your basket is below it, checkout will tell you how much more you need to add.
Delivery slots
You choose a delivery date and slot at checkout. We take bookings up to 14 days ahead. Order before 6pm and we can still reach you in the earliest slot we have open today; after that, the next day is the earliest we can promise. A slot closes once it has started. Slots have a limited number of drops, so a busy slot can sell out.
We will do everything we can to arrive inside your slot. Traffic, weather and road closures are outside our control, and a missed slot does not by itself entitle you to compensation, but it does entitle you to cancel before the order is handed over.
Paying
You pay when your order arrives, not online. We take cash, card at the door on a machine the driver brings, and Instapay transfer confirmed before the driver hands over. Nothing is charged to you on this website, and we never ask for your card details online or over the phone.
Please have the exact amount ready if you can. If you choose card or Instapay and the payment cannot be completed at the door, the driver takes the order back.
Rewards points
You earn 1 point for every EGP you spend, and 100 points are worth 1 EGP off a future order. Points do not expire. There is no minimum before you can spend them, and they can cover up to the full value of a basket. Points are added when your order is completed and are taken back if the order is later cancelled or refunded. Points have no cash value, cannot be transferred and cannot be sold.
Cancelling, returns and refunds
Alcohol is not returnable once it has been handed over. Check your order at the door. Our full process for a damaged or incorrect item is set out on the Refund and Returns Policy page, which forms part of these terms.
Your account
You are responsible for keeping your account details and your password to yourself, and for anything done through your account. Tell us straight away if you think somebody else has access to it. We may suspend or close an account that is used to break these terms, to order for someone under 21, or to resell what we sell.
What we sell is for personal consumption. You may not resell it.
What we are responsible for
We are responsible for delivering the goods you ordered, in the condition described, to the address you gave, and for complying with Egyptian law on the sale of alcohol. We are not responsible for losses we could not reasonably have foreseen, for what happens after you have taken delivery, or for delays caused by events outside our control. Nothing here limits any liability that Egyptian law does not allow us to limit.
Your information
How we handle your personal data — including the age and ID checks, the nationality question and the record we keep of every delivery — is set out in our Privacy Policy.
Changes, law and complaints
We may update these terms. The version that applies to your order is the one published when you placed it. These terms are governed by the laws of the Arab Republic of Egypt, and the Egyptian courts have jurisdiction over any dispute.
If something has gone wrong, call 19131 or use our Contact Us page. We would rather hear from you than not.